EVERYDAY LOANS VOTED NUMBER ONE FOR CUSTOMER SERVICE

Everyday Loans, based in Bourne End, has won the prestigious award for Best Customer Service in the Moneyfacts Consumer Awards 2023, beating several household names to the win, moving up from Highly Commended last year.

The company also scooped the Non-Mainstream Loan Provider of the Year award for the fourth year running.

Both awards are particularly significant as they combine honest customer feedback with the stringent assessment of the company’s financial services data by Moneyfacts’ expert judges, revealing which providers and financial products are indeed best in class.

Having met the assessment criteria of Moneyfacts’ research team - who drilled down into the small print of the lender’s product range and approach to service to assess its strengths and weaknesses - customers were then asked to inform judges of their customer service experience through an online questionnaire.

Everyday Loans’ Chief Operating Officer Jason Bovington said: “We’re a customer-centric business with branch-based relationship lending at the heart of what we do. We’re delighted that some of the UK’s leading finance experts have recognised our products and services.

He continued: “I would like to thank our branch teams for their hard work and commitment to customer service in challenging times. This award is for them.

“I’d also like to thank all of those customers who took the time to vote for us. They consistently tell us how they benefit from the ongoing face-to-face meetings and support we provide, and it’s great for this to be recognised with this award.

He added: “The cost-of-living crisis has meant that the products and services we provide are more in demand than ever before, so ensuring that they are delivered fairly, responsibly, and affordably, is central to all we do. This is a testament to getting that right.”